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With programming accredited by: |
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JOB DESCRIPTION
JOB TITLE:
Shift Supervisor 1 (SS1) / Shift Supervisor 2 (SS2)
JOB RESPONSIBILITIES:
Responsible for the direct supervision of the clients in the facility on a
24 hour basis. Responsible for assisting with the supervision and evaluation of
Resident Supervisors. Also responsible for reporting observations or concerns to
the Operations Coordinator, Program Administrator or Lead Resident Supervisor.
Essential functions of this job include, but are not limited to:
Effectively orients and trains supervised employees in job duties.
SS1: Coordinates performance evaluation meeting with Resident Supervisor and Lead Resident Supervisor/Operations Coordinator. Provides input on evaluations and leads performance evaluation meeting.
SS1: In conjunction with the Lead Resident Supervisor/Operations Coordinator effectively addresses disciplinary issues with supervised employees; accurately and thoroughly documents and processes disciplinary actions in a timely manner and in accordance with policies and procedures
SS 1: Ensures supervised employees meet minimum training requirements and monitors training attendance.
SS1: Under the Lead Resident Supervisor’s and/or Operations Coordinator’s guidance, provides supervision for Resident Supervisor and Shift Supervisor 2 staff. Resolves any issues or problems as directed by the Lead Resident Supervisor and/or Operations Coordinator.
SS1: Maintains action logs on supervised staff on a regular basis.
SS2: Provides supervision under the Lead Resident Supervisor’s/Operations Coordinator’s guidance for the entire shift on SS1’s regularly scheduled days off and/or SS1’s other scheduled time off.
SS2: Provides input on evaluations and disciplinary actions for shift members.
Completes Resident Supervisor 30-day Training Checklist with all new Resident Supervisors and forwards completed forms to Lead Resident Supervisor or Operations Coordinator for placement in the employee’s training file. Ensures training is in accordance with Resident Supervisor Handbook and Agency policies and procedures.
Maintains action logs for supervised employees.
Receives call-off phone calls from Resident Supervisors while on duty. Contacts other Resident Supervisors, other Shift Supervisors, Operations Coordinators, and/or Lead Resident Supervisors to fill shifts and ensure adequate facility staffing. Notifies Operations Coordinator, Program Administrator, or Lead Resident Supervisor of all call-offs.
Identifies and resolves problems that may occur during a shift and informs Operations Coordinator, Program Administrator, Program Manager, or Lead Resident Supervisor of status and/or any needed follow up in a timely manner.
Confirms all documentation, (i.e., whereabouts, shift report, action reports, client logs, sign-in/sign-out destination records, intake packets, pass calls, checks, etc.), shift duties, and scheduled activities have been completed thoroughly and accurately prior to the end of the shift.
Documents unusual activity, vandalism, maintenance and safety issues, injuries, and medical concerns as needed. Notifies appropriate supervisor as necessary. Provides quality assurance of same. Completes timely and accurate maintenance requests in CMIS.
Effectively communicates emergency situations in a timely manner to Operations Coordinator or Lead Resident Supervisor, Program Manager, Program Administrator and Caseworker as required.
Maintains open communication with Operations Coordinator, Program Administrator, or Lead Resident Supervisor to keep him/her apprised of any staffing, shift, facility, and safety issues.
Assists with facility audit preparation.
Performs Resident Supervisor duties. Ensures Resident Supervisor duties are performed according to policies and procedures. Follows up with Resident Supervisors who have not performed duties and provides additional training as necessary.
Prints 24-hour destination at onset of shift.
Conducts client intakes. Ensures that all forms are filled out accurately and completely (i.e., are signed by the client and staff member).
Conducts client releases; completes all paperwork as required by policy and procedure.
Conducts frequent rounds of the facility, checks for unsafe conditions and facility cleanliness, and documents and corrects conditions/takes steps to correct conditions as required. Completes safety and sanitation list weekly.
Effectively communicates pertinent information at shift change to coworkers and/or program management staff.
Maintains clients’ property storage area and accurate property logs. Inventories, packs, and secures property of AWOL clients.
Maintains office telephone coverage during hours on duty. Ensures that staff answers calls courteously and professionally, directs calls appropriately, and takes accurate messages as necessary.
Takes urine drug screens in accordance with Agency policy and procedure.
Ensures that all packages and persons entering the facility are secured in accordance with program guidelines.
Maintains an accurate log of all property dropped off to clients. Issues an accurate receipt for all cash drop offs. Maintains security of drop off items until clients receive them.
Issues accurate receipts for the deposit of client funds (i.e., paychecks, drop offs, per diems, cash in excess of authorized placement amount).
Distributes incoming mail to the appropriate individuals per Agency policy.
Monitors, orders, and maintains supplies and forms for each staff post.
Monitors client visitation periods.
Accurately orders client meals and submits order to kitchen in accordance with policy. Oversees meal count and distribution.
Interacts professionally with staff, visitors, guests, and the public. Ensures outside individuals sign the appropriate documents (i.e., sign-in sheets, confidentiality agreements, etc.). Asks for identification when necessary (i.e., attorney, clergy, etc.).
Monitors client usage of staff phones and payphones.
Complies with Agency medication policy and accurately maintains related records (i.e., inventory and logging). Immediately reports any discrepancies to Lead Resident Supervisor, Caseworker, Operations Coordinator, Program Administrator, and/or Program Manager.
Conducts monthly meal audit as scheduled with other program staff. Completes necessary paperwork.
Maintains confidentiality of client files and individual client logs.
Opens and maintains productive communication with clients while maintaining a professional relationship with clients. Interacts with clients and answers their questions. De-escalates potentially volatile situations between clients when necessary.
Intervenes as necessary to protect clients from injuring other clients and or themselves.
Completes monthly schedules for assigned shift.
Staffs primary and secondary staff posts throughout the facility. Ensures Resident Supervisors maintain an active presence on the floor, in dorms, and common areas, etc.
Fills in at other facilities as needed and or directed by Operations Coordinator, Program Administrator, Program Manager, Lead Resident Supervisor, or any other supervisor.
Assists in obtaining shift coverage if taking time off.
Remains at his/her post until relieved by another employee. If required to work additional hours, notifies the Operations Coordinator or Lead Resident Supervisor to secure approval.
*Monitors Agency vehicle use and maintenance needs and accurately reports any problems to Facilities Manager.
*Accurately records mileage, gas usage, and other pertinent information when transporting clients in Agency vehicles.
*Effectively communicates transport problems to supervisor.
Transports clients as directed and follows Agency standards, rules, regulations, and all laws for safe transport.
Accompanies clients/ensures clients are accompanied when they are transported to seek emergency medical treatment relative to their physical or mental health.
Completes monthly reports for their shift.
Assures that all shift duties are accurately and thoroughly completed at the end of the shift.
COMMUNICATION AND INTERPERSONAL SKILLS
Facilitates and maintains productive communication while maintaining a professional, prosocial relationship with clients and employees.
Maintains appropriate boundaries with clients as outlined in Agency Code of Ethics and other policies.
Expresses empathy regarding client situations as appropriate.
Recognizes antisocial thinking and behaviors. Addresses them immediately, positively, and in a non-threatening manner.
Acknowledges clients’ prosocial behaviors and generates a reward report if warranted.
De-escalates potentially volatile situations between clients when necessary utilizing cognitive-based intervention strategies.
Effectively communicates pertinent information at shift change to co-workers and/or program management staff (i.e., client hospitalizations, suicide watches, federal incident reports, AWOL/escaped clients, unknown whereabouts).
Maintains telephone coverage during hours on duty. Answers calls courteously and professionally, directs calls appropriately, and takes accurate messages as necessary.
Interacts professionally with employees, visitors, guests, law enforcement, court, and safety personnel.
MODELING SKILLS
Speaks positively about the program, Agency, and employees.
Speaks positively about programming, law enforcement, courts, and the law in general.
Displays prosocial thinking and prosocial behavior.
Demonstrates respect toward employees and clients.
KNOWLEDGE
Assists clients in role playing difficult situations to achieve a more positive result.
Demonstrates an understanding of the principles of cognitive-behavioral therapy (applies to What Works facilities only).
Assists clients in efforts to problem solve.
Demonstrates an understanding of the principles of social learning (applies to What Works facilities only).
Ensures clients’ rights are upheld. Maintains client and staff confidentiality according to Agency policies and procedures; state law; and federal regulations to include Confidentiality on Alcohol and Drug Abuse Patients Records, 42 C.F.R. Part 2 and the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), 45 C.F.R. Parts 160 and 164.
OTHER
Obtains required training hours on an annual basis.
Attends staff meetings and required training sessions.
Performs other duties as assigned.
Regular work schedule of 40 hours per week that includes weekends. Shift Supervisor 2 covers Shift Supervisor 1’s scheduled days off. (Generally, SS1 is in charge five days per week and SS2 is in charge two days per week).
STRENGTH RATING/ PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required
to stand; walk; use hands to finger, handle, or feel; climb and balance; and
talk and hear. The employee is frequently required to sit; reach with hands and
arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift
and/or move up to 25 pounds. Specific vision abilities required by this job
include close vision, distance vision, peripheral vision, depth perception, and
ability to adjust to focus.
WORK ENVIRONMENT:
While performing the duties of this job, the employee is occasionally exposed to
wet and/or humid conditions and outside weather conditions. The noise level in
the work environment is usually moderate.
QUALIFICATIONS:
High School diploma or equivalent required. Associate’s Degree in Social
Science preferred. Minimum of 6-12 months direct residential experience
preferred. Flexible schedule including various evening and weekend hours. Must
possess valid Ohio driver’s license and a driving record that does not preclude
the employee from being covered by Agency liability insurance. Must have the
ability to effectively work with Agency employees, outside contacts, and a
diverse client population.
*Duties and qualifications marked with an asterisk pertain to Shift Supervisors and Resident Supervisors who drive an Agency vehicle in the course of their jobs.